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shopping information / terms & conditions

Thank you for buying products from JIJI FELICE. We appreciate the opportunity to earn your business and we want you to be completely satisfied. We want to make your shopping experience as easy and comfortable as possible. If you have any questions, please e-mail or call us directly. We will respond to your requests promptly and professionally. Although our service is very timely and the procedure is very simple, we urge you to kindly read the policies BEFORE you buy from us. 

Contracts and orders are accepted only subject to our Terms & Conditions as set out herein and the client shall be bound by such conditions. No modification of these conditions or the particulars contained in our acceptance will be recognized by us unless expressly accepted by us in writing. Unless so agreed, any qualifications thereof or difference contained in the client's own order shall be inapplicable.

SHOPPING
If you are a first time shopper, you must register and get an account (user name, password) by filling your personal details. Once registered and logged in, you can add any item to the shopping cart. The content of the shopping cart can be checked at any time by clicking on its icon visible everywhere on the website. You can choose to update quantities or delete an item whenever you like. At this moment, we are not able to accept online credit card payments due to reasons out of our control. The prices of the products displayed are the net retail discounted prices with free shipping.

When your shopping is complete, you can go to checkout to complete the purchase. On submission, we will both be automatically receiving a receipt for the purchase by email. Upon receipt, we will contact you to discuss payment details. You will be kindly requested to send us your payment in order to dispatch your order.

PAYMENT METHODS

  1. Western Union (write to us or call us for details) direct with us.
  2. Payoneer. Please get in touch with us to direct you on how to pay using your credit card (MasterCard®, Visa®, American Express®).
  3. For alternative payment options (credit card, PayPal, etc.), please make your purchase from one of our stockists.

SHIPPING
When we receive your payment, your purchase will be submitted for order processing and shipping. In case of non-availability or partial availability of the purchased products you will be notified by telephone or e-mail. In the event of a problem in processing your order, you will receive an e-mail detailing the issue and possibly requesting further information. Products are usually dispatched on the next day following receipt of your payment.

Your packages may be subject to the customs fees and import duties of the country to which you want your order shipped. These charges are always the recipient's responsibility. 

To ensure a swift and safe delivery, the freight company will require a signature as proof of delivery. As soon as your package is dispatched, we will send you an email with the tracking number for your order.

Shipping times will vary. JIJI FELICE cannot take responsibility for delays due to customs clearance or payment transaction. Kindly expect some delays due to COVID-19 precautions in some airports. Expected delivery times are:

2 working days for Arab countries
3 – 4 working days for Europe & USA.
6 – 7 working days for Africa.

CANCELLATIONS
We make every attempt to cancel an order as soon as possible upon receipt of your cancellation request. However, we cannot cancel an order once it has been processed.

  1. If the products have not been shipped, you must inform us that you wish to cancel your order. We will send you a return confirmation email that your order has been cancelled. We will refund you your money minus commissions through the method which we find most suitable to us with your agreement.
  2. If the products have been shipped, cancellation is disallowed. In this case, there is nothing we can do and you are to expect your shipment as per arrangements.

RETURN DETAILS
We want you to love your product. Every effort has been taken to make this product highly satisfactory and to ensure you receive the goods in perfect condition. That's why all products have been repeatedly and carefully checked at different stations of manufacturing and packing before dispatch. We have provided you with many REAL photographs of each product on the website in order for you to see all the possible details. We assure you that there are absolutely no manufacturing defects from our end because return is very costly and unsustainable to us in terms of shipping and customs.

If you need assistance, please contact us on 961 – 1 – 891904 or info@jijifelice.com.

PRE-ORDER
A pre-order is an order you place for an item which is not available in stock. Your pre-order is produced especially for you. Pre-orders are shipped after one month of payment maximum. We will get in touch with you if your order is ready before the month is over.

PRE-ORDER CANCELLATION
After your order is placed and paid for, you can no longer cancel pre-orders. The product is in this case exclusively manufactured for you.

PRE-ORDER RETURN & REFUND
Please note that we do not return or refund pre-orders as they are considered made-to-order products, especially manufactured for you.
If you have more questions about pre-orders, drop us a line at info AT jijifelice.com.

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